business planning

5. process is one in which 99.99 per cent of all manufactured products are defect free
7. how everyone see your business. is their service good ?
10. experience and attributes of a worker
11. having worked before coming to a new job
16. focus on long-term, broad aims and apply to the business as a whole
17. the ability of a business to continually expand
18. personal drive, determination and desire to achieve a goal
19. the process of setting targets and deciding how to achieve them

1. what a person needs in order to have a positive impact on a business
2. the process of measuring actual performance against planed performance
3. any monetary or financial assistance that does no generally have to be repaid
4. refers to the strategies used by a business to gain an 'edge' over its competitors
6. someone who organises and operates a business and is prepared for risks and rewards
8. is long term source of borrowing for a business
9. how a owner can adapt to changes
10. abriviation of small to medium enterprises
12. cost of borrowing money
13. did they go university or tafe?
14. the businesses financial plan for the future
15. compulsory payment of a proportion of earnings to the gov