Business related topic

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Across
  1. 3. a small handbill advertising an event or product
  2. 5. a person who purchases goods and services
  3. 6. a person who disparages someone or something
  4. 7. a type of product manufactured by a company
  5. 8. successful in producing a desired result
  6. 9. materials used to wrap or protect goods
  7. 11. A shop that sells the products of the manufacturers
  8. 12. a standard or point of reference against which things may be compared
  9. 14. a particular form of procedure for accomplishing or approaching something
  10. 15. chief executive officer
  11. 17. the income of a company
  12. 18. describing or identifying something precisely
  13. 19. rules to follow to maintain quality
  14. 20. the area of variation between upper and lower
Down
  1. 1. a reduction in the value of an asset
  2. 2. international organization for standardization
  3. 4. a useful or valuable thing, person, or quality.
  4. 9. the publicization of a product
  5. 10. official document
  6. 13. the state of being responsible for something
  7. 16. money obtained in return for labor or services.