Across
- 4. Money that comes in, which you earn or receive.
- 6. An operating agreement in which a fee is paid to a parent corporation in exchange for fixtures, promotion, advertising, education and management techniques.
- 8. Salon business owned by two or more persons.
- 9. A(n) _________ buyer is someone who bases purchases more on personal reasons than facts; often impulsive and spontaneous.
- 11. The atmosphere of one’s surroundings; the feeling of a place, its aura.
- 13. A distributor sales __________ is a person who represents a professional-only distribution (beauty supply) house and who is the link between the manufacturers of products and equipment and the salon.
- 14. ___________ insurance is a policy that protects the salon owner from financial loss that can result from employee negligence while performing hair, nail and skin care services on salon clients.
- 15. A salon designer in training; also called an assistant.
- 17. Occurs when the expenses of a salon are greater than the income produced.
- 18. Your net _____ is your assets minutes liabilities.
- 19. ________ cards list vital information about salon and employees & are used to promote both.
- 20. ________ rent is a monthly rent that varies with the amount of income generated by the salon; normally found in malls and larger shopping centers.
- 23. The _______ Buyer is someone interested in saving money at all costs and not as interested in quality of products as price.
- 26. The 80/20 Rule, also known as Pareto’s _________, describes a consistent, universal pattern of distribution.
- 27. Things that the product will do to enhance the appearance or improve the condition of the client’s hair, skin or nails; all about “what a product does”.
- 31. Selling specialized and/or additional services to clients beyond what they had originally scheduled for that visit.
- 32. The act of making a future appointment for a client after their present service is complete.
- 35. Workers’ ____________ insurance required by law to protect employees if injured in the salon.
- 37. Having a ____ book means all available appointment times for a given day or week are scheduled with clients.
- 38. An open-minded buyer who will take a chance on new products without hesitation is called a(n) _____ buyer.
- 40. An insurance _____ is a person who gives advice on insurance needs to safely open and operate a business.
- 41. Protection against financial loss arising because of injury or damage resulting from the use of a product is called _______ liability insurance.
- 42. Client _________ refers to getting clients to return and make an additional purchase of services and/or products.
- 43. ____________ insurance is required by federal law; all qualified employers must pay into a central fund that offers compensation to laid off, displaced or otherwise eligible employees until suitable employment can be found and/or a designated amount of time has passed.
- 46. A sole ______________ is a business owned by one person who is in complete control of the business.
- 49. A(n) _____ letter introduces you to the salon by providing a brief description of your qualities and why you would like to work at the salon.
- 51. A(n) _______ buyer is a careful person who wants the facts about a product and thinks about buying without much regard for who else likes or uses the product.
- 53. Characteristics of a product; all about “what’s in a product.”
- 54. Tools, such as Facebook or Twitter, used to contact potential business partners or salon clients directly are called social _____.
- 55. The term “Average ______” refers to the average amount spend on services and retail by a salon client during one visit.
- 56. A collection of your creative work and documents to show potential clients or employers.
- 58. A document describing one’s attributes in a brief, concise manner, including personal data, educational background, employment and skills.
- 60. The action of two or more people working cooperatively together to achieve a total effect that is greater than what could have been achieved individually.
- 61. The client’s _______ is a composite of market statistics used to identify the general characteristics of individuals within a market area.
- 62. Salary plus commission guarantees a certain amount of money on a _______ basis and allows for additional payment based on the number of clients brought in.
- 64. Money that leaves you, which you spend or pay out.
- 66. All the money you owe.
- 67. A means of telling the public about your salon, the services you perform, the quality of work you produce and any other reasons that clients should patronize your salon.
Down
- 1. A salon program developed to familiarize the new employee with work habits and standards of the salon.
- 2. Social ________ tax is a planned savings/retirement fund for every worker in the United States.
- 3. Compensation system that guarantees a set income on a weekly or monthly basis.
- 5. A legal entity, separate from its shareholders, that is formed under legal guidelines.
- 6. _____ rent is a set dollar amount paid each month to the lessor that allows you to predict monthly expenses.
- 7. An effective way of building clientele when satisfies customers recommend your services to others is ____-__-_____ advertising.
- 10. The tracking and oversight of clientele-building activities, and measuring & evaluating their results is referred to as Client _________ Management; often abbreviated as CRM.
- 12. Client ______ refers to the client’s profile combined with the financial value of the client.
- 15. A financial advisor.
- 16. A complete profile of the client resulting in a discussion between salon professional and client with the goal of creating the best hairstyle for the client.
- 21. Clients send to the salon professional by friends and family recommending their services.
- 22. A rental agreement.
- 24. _________ control applies to procedures used in the salon that will ensure that products are accounted for from the time they are brought into the salon until they are sold or used.
- 25. A drawing or blueprint depicting the various areas, fixtures and operations of the salon.
- 28. A skeptical buyer who puts up a struggle and has a strong desire to debate with the seller is referred to as a ________ buyer.
- 29. All properties owned.
- 30. Five criteria to help keep you focused and on track with goals; aspects are specific, measurable, achievable, realistic and timely; _____ goals.
- 33. Americans with Disabilities Act.
- 34. Persons who make habitual use of the services of another person; a dependable group of customers who can be counted upon for future bookings.
- 36. Building professional relationships through meeting and greeting people.
- 39. ______ mail advertising involves sending postcards or flyers to prospective clients encouraging them to try your salon.
- 44. Independent __________ is an IRS term that can be applied to salon professionals who rent or lease workstations from a building owner.
- 45. Occurs when the salon income is more than the cost of doing business.
- 47. Also called premise insurance; a policy that covers the actual salon equipment and physical location in case of natural disasters, fire, theft or burglary, or accidents occurring at the business.
- 48. A referral ______ is a person who directs another person to a specific professional or business.
- 50. A(n) ____-______ buyer is a ready buyer; the person who will take a chance on new products without hesitation.
- 52. A percentage o the dollar income the individual salon professional creates from client services.
- 56. A(n) ____________ approach is referred to as chairside manner; the ways you treat your guest like an important, valued individual.
- 57. The governing body that controls taxes paid on income.
- 59. A form used to submit information to an employer.
- 63. The amount of money in your paycheck after deductions have been taken out is your ___ income.
- 65. A specific target, a benchmark of achievement that can be attained within a specific time frame.