Business Studies

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Across
  1. 2. This communication is when messages are sent between one organisation and another organisation or outside individual.
  2. 3. This is where groups of people in different locations are able to see and hear each other through a video link.
  3. 5. These are talks between the sender and the receiver.
  4. 9. These are pinned on boards. These are used to display information which is open to everyone. However, there is no certainty that they are read.
  5. 11. These are written messages used only internally. Many businesses use computers to send these through the internal electronic mail system.
  6. 12. This is the person who receives the message.
  7. 15. of the message is the person starting off the process by sending the message.
  8. 17. This communication is when the receiver gives a response to the message and there is a discussion about it.
  9. 18. These have revolutionised communications in recent years. Written messages can be sent between two or more people with computing facilities. Printouts of messages can be obtained if a 'hard copy' is required.
  10. 19. These are detailed documents about a particular issue or problem. These are often produced by experts working in the business. They can be sent to managers to read before a meeting to discuss the issue. Very often these reports are so detailed that they could not be understood by all employees.
Down
  1. 1. This is the method used to send a message, for example, a letter is a method of written communication and a meeting is a method of verbal communication.
  2. 4. This communication is when messages are sent between people working in the same organisation.
  3. 6. These are the ways in which members of a group communicate with each other.
  4. 7. This is the reply from the receiver which shows whether the message has arrived, been understood and, if necessary, acted upon.
  5. 8. This is the transferring of a message from the sender to the receiver, who understands the message.
  6. 10. These are used for either internal or external communication. The should follow a set structure.
  7. 13. These are written messages sent to the other offices by electronic means via telephone lines
  8. 14. This communication involves a message which does not call for or require a response.
  9. 16. This is the information or instructions being passed by the sender to the receiver.