business studies

5. the ways in which a business can encourage staff to improve their performance
8. written record of what was discussed and decided at a meeting
9. appointing existing staff
13. a description/outline of what is involved in a job
15. individuals, groups or organisations that are affected by and have direct interests in the business and its activities
16. a business that isn’t legally registered

1. making the best possible use of a business's resources
2. additional incentives that an employer may offer to employees
3. organisations with few levels of hierarchy
4. where finished products are checked by inspectors to see if they meet the set standard
6. also known as the service industry
7. used to keep certain information confidential and secure
10. the cost advantage from business expansion
11. products with low market share in a slow growing market
12. where products are made available to customers
14. trade restriction that limits the amount of imported goods