BUSINESS WRITING

3. A set of rules or guidelines followed by an organization.
9. Politeness, respect, and formal behavior in writing.
11. A formal suggestion or plan put forward for consideration.
12. The quality of being clear and easy to understand.
15. Constructive responses or evaluations given to improve performance.
17. Support offered to customers before, during, and after a purchase.
21. A specific date or time by which something must be completed.
22. A suggestion or endorsement based on analysis or opinion.
23. The process of resolving disagreements in a constructive way.
24. The rules of writing that affect sentence structure and word use.
25. e-mail _________: The accepted standards for composing professional emails.

1. Achieving maximum productivity with minimum wasted effort or cost.
2. The arrangement of text (headings, bullet points, paragraphs, etc.).
4. An expression of dissatisfaction or concern, often requiring resolution.
5. Symbols (e.g., commas, periods) used to clarify meaning.
6. Using only necessary words to communicate effectively.
7. A formal appeal for action or information.
8. Working together with others to achieve a common goal.
10. The intended reader or group the message is directed toward.
13. The process of improving writing by editing for clarity, tone, and structure.
14. The attitude conveyed in writing (e.g., formal, professional, friendly).
16. Checking for spelling, grammar, and punctuation errors.
18. A structured document that presents information or analysis.
19. A brief written communication within an organization.
20. The effectiveness of effort measured in output per input.