Across
- 2. Paying for a trade or skill
- 4. A company that is run by 2 - 20 people
- 6. Star Trek or running your own business
- 7. The target which the business sets itself
- 9. The worker efficiently helps the customer needs, wants and probelems
- 10. When the customer does not receive a satisfactory solution to his/her problem
- 15. Were the owners is responsible for paying for all the debts
- 16. The procedure that the company or business will go through to find new staff
- 18. A detailed description of the job
Down
- 1. A detailed proposal for achieving something and the business aims
- 2. Not primary research
- 3. Business owned by one person, but may employ many more workers
- 4. Not secondary research
- 5. A place where buyers and sellers meet to trade
- 8. Owned by friends, family and shareholders
- 11. When a member of staff receives a reward to make them work more efficiently
- 12. How the worker acts towards the customer
- 13. Gathering information from the customers
- 14. Where the shareholders of a company are reasonable for paying for debts
- 17. Deside where to set up the business