Across
- 1. A process of continuous improvement, identified by workers (a type of TQM)
- 4. Where a business uses other business to do work, that use to be done internally
- 5. The responsiveness of demand to a change in price of a product
- 9. A product with low share of a fast-growing market (from the Boston Matrix) (2 Words)
- 11. The last stage of a products life cycle, in which sales fall rapidly
- 13. The removal of layers of hierarchy from an organisational structure
- 14. The total group of employees working in a business
- 15. The replacement of workers with machines to perform tasks in production
- 17. Product, price, promotion, place (2 Words)
- 19. The generally accepted attitudes and behaviours of employees in a business
- 22. Training aimed at introducing new employees to a business and its procedures
- 24. Job [……………..], the process of giving workers more interesting tasks
- 25. The place where buyers and sellers meet
- 27. Where one firm dominates a market
- 28. A detailed plan of income and expenses expected over a certain period of time
Down
- 2. Measure of how much output is being produced per unit of input
- 3. Delegating power to employees, so they can make their own decisions
- 6. The will to work
- 7. Compensation or other benefits received by an employee that are not in the form of cash. (2 Words)
- 8. Where an employee is dismissed, because their role is no longer needed
- 10. Where responsibility for carrying out a task or role is passed onto someone else in the business
- 12. Penetration [……………..],the pricing technique of setting a relatively low initial entry price
- 14. A business that breaks bulk by buying in large quantities and selling on in smaller quantities
- 16. Training delivered away from the normal work place (3 Words)
- 18. The percentage of employees not at work, in a given time period
- 20. Where a product meets a customer’s requirements
- 21. A source of finance where a business receives a proportion of the amount owned by trade debtors from a specialist financial provider
- 23. The range of methods used by which a business makes its product know to customers
- 26. The provision of work related education or skills development
- 29. The amount of product or service that customers are willing and able to pay at a given time
