Across
- 3. challenging
- 4. What you should have when a customer comes into the branch
- 6. customer service
- 7. requires your credit score
- 8. offering
- 10. getting the acknowledgement to continue
- 12. at least one a day
- 14. second 6 critical skill
Down
- 1. huddle
- 2. What can we do to help you?
- 4. job description
- 5. to service
- 9. uncovering a solution
- 11. acting it out
- 13. acknowledging everything that a customer says