Across
- 3. The payment was placed in the drop box at the local office?
- 4. The install fee on the bill, it could also appear for transfer and a reconnect?
- 7. The payment was posted to the wrong account?
- 9. The system generated term to ignore when explaining the bill?
- 12. The payment posted using the interactive voice response tool?
- 14. The fee printed on the bill for processing a payment?
- 15. The service was suspended due to no payment of the previous bill?
- 17. The date that the bill is due on every month?
- 18. the percentage applied to the balance after bill has been sent to an outside collection agency?
Down
- 1. The customer balance was taken via autopay?
- 2. A payment was made and the service was restored?
- 5. The fee applied when a change was made to the account?
- 6. The balance owed at the previous address has now applied to the new address?
- 8. The fee applied if a tech come to the home to resolve anything the customer can complete?
- 10. The fee applied for paper bill and no autopay?
- 11. The fee applies when the customer exceeds the allotted amount of data?
- 13. The amount owed at the present moment?
- 16. The fee added about 15 days after the bill is due and no payment is posted?
