Cablelynx billing terms

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Across
  1. 3. The payment was placed in the drop box at the local office?
  2. 4. The install fee on the bill, it could also appear for transfer and a reconnect?
  3. 7. The payment was posted to the wrong account?
  4. 9. The system generated term to ignore when explaining the bill?
  5. 12. The payment posted using the interactive voice response tool?
  6. 14. The fee printed on the bill for processing a payment?
  7. 15. The service was suspended due to no payment of the previous bill?
  8. 17. The date that the bill is due on every month?
  9. 18. the percentage applied to the balance after bill has been sent to an outside collection agency?
Down
  1. 1. The customer balance was taken via autopay?
  2. 2. A payment was made and the service was restored?
  3. 5. The fee applied when a change was made to the account?
  4. 6. The balance owed at the previous address has now applied to the new address?
  5. 8. The fee applied if a tech come to the home to resolve anything the customer can complete?
  6. 10. The fee applied for paper bill and no autopay?
  7. 11. The fee applies when the customer exceeds the allotted amount of data?
  8. 13. The amount owed at the present moment?
  9. 16. The fee added about 15 days after the bill is due and no payment is posted?