Across
- 4. When a caller is looking for help with Cornerstone Workflows for running reports, inventory, and medical notes
- 5. When a caller is looking for help with a Sedivue or a UA - including credits for pay-per-run tests
- 6. When a caller got a bad result on a SNAP 4Dx.
- 9. When a caller needs assistance with an order, needs points for expired products, or has questions about ordering online
- 11. When a caller wants to make a payment, or has a question regarding statements or points.
- 12. When a caller is looking to speak about a block on their account, an overdue balance, or making a payment for an amount before it has been invoiced.
Down
- 1. When a caller has questions about their Web PACS, DICOM, radiographs, or any imaging issues.
- 2. When a caller is looking for support for their server, workstation, backups, printers, virus protection, Trend Micro installation questions, peripheral hardware/equipment, or 3rd party software.
- 3. When a caller is looking to order office, receipt, or label printers, or peripherals & backup media, Dell Monitors & printers.
- 7. When a caller is having issues with their IDEXX Vet Lab Station
- 8. when a US caller needs support for reference labs, credit for tests, or needs reference lab charges changed.
- 10. when a caller from Canada has questions about reference lab testing.