Across
- 3. Tool used to collect member data
- 4. Every Member ____________
- 8. Acronym for Consumer Assessment of Healthcare Providers and Systems
- 11. Care ____________
- 13. Quality is Everyone's ____________
- 15. NCQA ____________ Points
- 17. Second word in CAHPS
- 18. People who receive the survey
Down
- 1. ____________ Service
- 2. ____________ to Care
- 5. Medicaid, ____________, and Marketplace members receive CAHPS surveys.
- 6. Member ____________ is measured by CAHPS
- 7. Frequency of CAHPS Survey
- 9. How Well Doctors ____________
- 10. Ranking for Health Plan, PCP, and Specialist
- 12. Group of questions in survey
- 14. Plan Required to perform annual CAHPS Surveys
- 16. Getting ____________ Care
- 19. How members receive CAHPS Surveys