CAHPS/HOS Resource Guide

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Across
  1. 2. Ask how often wait time exceeded 15mins
  2. 4. Dropped to display measure for running year 2022.
  3. 6. Ask patients to overall health care experience from the HP and Provider level
Down
  1. 1. Teach back or parrot method is best practice to increase this domain
  2. 3. Best practice - Infor patients of what to do if care is needed afterhours
  3. 5. Ask if a provider/PCP is communicating with other specialist
  4. 7. abbreviation for Health Outcome Survey, 3% impact to STARS for 2022