Call center

Edit Answers
12345678910
Across
  1. 1. : A person who contacts the call center for help.
  2. 3. : The employee answering or making calls.
  3. 4. : Line or list of calls waiting to be answered.
  4. 6. : The written dialogue used to guide conversations.
  5. 8. : Comments given about a service or performance.
  6. 10. : The final solution or outcome to a problem.
Down
  1. 2. : To move a call to another department or agent.
  2. 5. : To pass an issue to a supervisor or specialist.
  3. 7. : Device worn to hear and speak during calls.
  4. 9. : To pause a call temporarily.