Call Center Basics 3

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Across
  1. 3. Bring up to date; make current
  2. 5. A course or principle of action
  3. 7. Qualified or entitled to something
  4. 10. A record or statement of financial transactions
Down
  1. 1. Confirm or establish the truth or accuracy
  2. 2. Give official permission or approval
  3. 4. The process of preparing statements for payment
  4. 6. Awaiting completion or confirmation
  5. 8. Increase in intensity or seriousness
  6. 9. Handle or deal with a series of actions or steps