Call Center Knowledge

4. if we are not Acclaris then who are we?
7. who do the participants submit in their claims to after they have been reimbursed from us for the remaining of their SHAP funds?
8. when there is no one to take a stop drop and hold who do you send an email to?
12. who do you go to first when there is a sup call?
15. the new administrator for fidelity terming clients.
17. the minimum payout for General Motors
18. the standard timeframe to have a participant or employee on hold for.
19. if the participant’s spouse has a debit card in their name but no HIPAA form on file can we go over the account with the spouse?
20. the silent deadline for reenrollment.
24. how long is a HIPAA form valid for?
27. what happens to the funds if the participant does not use them up by the end of the plan year?
28. the account that we do not administer to
29. the client that we do not have to give a survey to
30. if the participant is unable to submit in the actual receipt from the provider.

1. we no longer administer to this bank of America program.
2. when the dependent is not listed on the 1040s what is required?
3. when out on the floor what can cause a PHI violation?
5. the website that most fidelity participants use
6. where do the claims get mailed out to?
9. March 15th
10. can we go over a participant’s account without the participant on the line with a representative from fidelity benefits?
11. SHAP
13. the standard timeframe for a debit card to be reinstated once charges on the account has been substantiated
14. who do you contact first when you have a question about a participant’s account?
16. course must be going towards a degree not a hobby
21. pretaxed benefit
22. the account that has until the end of the plan year to incur expenses even though they terminated with IBM prior to the end of the year.
23. the program that the participant must have 8 consecutive weeks of attendance when attending a health or fitness program
25. how long is a LOMN good for with Crosby?
26. Crosby’s repayment address.