Call center May 27

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Across
  1. 4. To tear or break apart into small pieces or strips
  2. 5. To press and move back and forth against something, often causing friction, heat, and material wear
  3. 7. … steering — a system in a vehicle that uses hydraulic or electric assistance to make turning the steering wheel easier; if the serpentine belt breaks, power steering is lost.
  4. 9. Twisted out of its original straight or round shape (here, a wheel rim that has been damaged).
  5. 11. Causing a feeling of worry, unease, or nervousness (referring to the steering wheel shaking at highway speeds).
  6. 12. … spring — a coiled electrical connector inside the steering wheel that allows electrical signals to pass between the steering column and the steering wheel while the wheel is turned; it carries signals for cruise control buttons, horn, and airbag.
Down
  1. 1. … out — to understand or solve a problem by thinking logically (here, helping the customer diagnose why cruise control is not working).
  2. 2. Not set or calibrated correctly; improperly positioned (here, a brake light switch that is not aligned properly, making the computer think the brake pedal is pressed).
  3. 3. Cause a function or system to become inactive or unable to operate.
  4. 6. … a pothole — drove over a hole in the road surface, causing a sudden impact to the wheels and suspension.
  5. 8. Damaged or reduced in thickness or function by extended use (here, a tie rod end that has deteriorated).
  6. 10. … off — to dislodge or remove something by force