Across
- 2. Involves hiring a team of agents to work outside the company.
- 4. Located in cheaper parts of the world
- 8. Expensive due to start, gets cheaper
- 10. For your attention
- 11. Thank you
- 12. provide support from additional channels
- 13. Combines inbound and outbound
- 15. Meaning of KPI
Down
- 1. Focuses on incoming calls
- 3. A list that involves service level, customer satisfaction, etc
- 5. Automatic features
- 6. You pay someone else to operate, you don't worry too much
- 7. Centralized departmen that provides customer support
- 9. Contacts the customers
- 14. Demonstrates how a company achieves objectives.