Caller ID/Caller ID on TV

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Across
  1. 2. A Voice feature that displays the incoming caller's name and phone number on their TV.
  2. 7. The type of ticket you will submit if the customer is reporting they are receiving the wrong name on their Caller ID.
  3. 8. Where you look for how the customer's information is displayed.
  4. 9. The TV Guide that is light blue and available only in select cities.
Down
  1. 1. The TV Guide that is dark blue/slate in color and available in all markets.
  2. 3. the TV Guide that is black in color and available in L-TWC and L-BHN markets.
  3. 4. The location of Caller ID on TV settings for the customer.
  4. 5. The type of questions that will help you narrow down the customer's issue.
  5. 6. A Voice feature that displays the incoming caller's name and phone number.