calling center fun

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Across
  1. 4. tells us exactly what to say to callers
  2. 5. the coliseum on campus, where chapel is
  3. 9. where we work
  4. 11. the city we are in
  5. 13. has a screen that we read from
  6. 14. the male supervisor
  7. 15. a game where you look for words in a bunch of letters
  8. 17. gives us information about the school we are calling for
  9. 19. the wall of _____ is at the back of the center
  10. 20. the male team leader
Down
  1. 1. fun things to play
  2. 2. stadium where our football players play
  3. 3. the maker of this crossword puzzle
  4. 6. our boss
  5. 7. if you are not an EM caller, you are a _____
  6. 8. the methodist university in town
  7. 10. the chinese food place we frequent
  8. 12. the baptist university in town
  9. 16. this place has taco tuesday
  10. 18. the state we are in