Across
- 1. Good service by U-Haul personnel.
- 3. "It's freezing cold outside and in order to see... I have to wipe the inside window."
- 6. Customer was involved in a collision with their U-Haul equipment.
- 8. U-Haul received a notice from a company asking for us to do business with them.
- 9. "Someone needs to come and fix this vehicle. I am freezing to death."
- 10. Customer states that the rental truck is swerving left to right instead of driving straight.
- 11. U-Haul employee is not wearing a mask (mid pandemic) and coughing on customers.
Down
- 2. "The tires on my trailer look flat but the air level in the tires are correct."
- 4. "Truck is stuck in first gear and making it so that I can't drive more than 20 miles per hour."
- 5. "I rented a car hauler from you last week and ended up having to purchase tie downs to secure my vehicle to the equipment."
- 7. "I spoke with customer service and was told you had 50 gallons on hand and when I arrived 15 minutes later it was sold out."