Across
- 4. Working together, collaboration
- 6. Group of people with same goals
- 9. Managed Services Operations
- 10. Gathering movement, relocation
- 12. Taking charge/control of something, to direct
- 17. Next Business Day
- 18. To rise/stress or make something important
Down
- 1. Activities of a business or organization
- 2. Back Order
- 3. Service Request
- 4. Process of using words, sounds, signs
- 5. Acts done for others, as a business
- 7. Customer Care Center
- 8. Work Order
- 10. Effort made to do something correctly/safely
- 11. First number
- 13. On whole Earth, worldwide
- 14. National Cash Register
- 15. Estimated Time of Arrival
- 16. Service Level Agreement
- 19. Conversation via phone