CallOne

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Across
  1. 3. On whole Earth, worldwide
  2. 8. Acts done for others, as a business
  3. 9. Back Order
  4. 10. Conversation via phone
  5. 11. Customer Care Center
  6. 12. Work Order
  7. 14. Global Call Management
  8. 16. To rise/stress or make something important
  9. 17. The act of arranging, putting things in order or making things run smoothly together
  10. 19. Working together, collaboration
  11. 22. Service Request
  12. 23. Form that shows the time spent by an employee working on a particular job
  13. 25. Supervising activities in progress to ensure they are on-course
  14. 26. Next Business Day
  15. 27. Taking charge/control of something, to direct
Down
  1. 1. Group of people with same goals
  2. 2. Effort made to do something correctly/safely
  3. 4. Activities of a business or organization
  4. 5. One whose job requires training in a specific technical process
  5. 6. Process of using words, sounds, signs
  6. 7. Gathering movement, relocation
  7. 8. Service Level Agreement
  8. 13. Estimated Time of Arrival
  9. 15. Managed Services Operations
  10. 18. National Cash Register
  11. 20. First number
  12. 21. A particular occurrence, job, case
  13. 24. Person that acts or has the power or authority to act on behalf of another person or organisation