CallOneOps

3. Person that acts or has the power or authority to act on behalf of another person or organisation
4. Taking charge/control of something, to direct
8. Process of using words, sounds, signs
15. Acts done for others, as a business
19. Effort made to do something correctly/safely
20. To rise/stress or make something important

1. A particular occurrence, job, case
2. Global Call Management
5. Service Level Agreement
6. Work Order
7. Back Order
8. The act of arranging, putting things in order or making things run smoothly together
9. Supervising activities in progress to ensure they are on-course
10. Working together, collaboration
11. One whose job requires training in a specific technical process
12. Next Business Day
13. Managed Services Operations
14. Form that shows the time spent by an employee working on a particular job
16. Estimated Time of Arrival
17. Customer Care Center
18. Service Request
21. National Cash Register