Across
- 6. Ticket / how much your typical guest spends per visit
- 8. proprietor / solely owned and managed by one person
- 12. / something that summarizes your history of education, employment, and schooling
- 14. / two or more persons who share operations of a business
- 15. / comprised of a group of people who have interest in the company
- 17. / process of obtaining information
- 20. market / individuals who are most likely to purchase your services through direct marketing
- 21. agreement / a signed agreement between two people that says how certain situations will be handled
- 23. language / communication cues
- 25. / employees of all positions within a job
- 27. plan / plan of action, for a future of a business
- 28. rental / space within an existing salon where you run your own business
- 29. record / must be organized and maintained to satisfy all agencies that you must report to.
Down
- 1. / designed to attract potential guests
- 2. / opportunity to meet new clients
- 3. keeping / practice of maintaining and organizing all business records
- 4. / behaving in a manner appropriate for a work environment
- 5. supplies / used in daily operations
- 7. listening / process of using verbal and non-verbal that show interest in what they are saying
- 9. / guarantees that the business is protected in events of incidents
- 10. esteem / evaluation of self-worth
- 11. retention / when a guest continuously returns for scheduled services
- 13. selling / ticket upgrading, addition services, add on services
- 16. / reached within a scheduled time
- 17. / the money to be invested
- 18. management / attempt to ensure only positive impressions
- 19. / guides your professional behavior
- 22. communication / how we talk to clients
- 24. ended questions / can not be answered with a simple yes or No
- 26. / scheduling your clients next appointment
- 30. operation / process necessary to run a successful salon