Careers in Customer Care

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Across
  1. 3. As service strategy, ____ management is my KRA
  2. 5. as RCCM, its one of the key KPI
  3. 7. Role which is responsible to launch process initiatives to drive CSI
  4. 9. As techliner , I have to ensure ____ of claim related activities
  5. 10. Fleet manager is responsible for handling ____ accounts
Down
  1. 1. As part of service process team , I am responsible modify _____ depending on the models
  2. 2. I have to control warranty cost by conducting warranty audits
  3. 4. As Incidentology I have to improve ___ through efficacy of training inputs
  4. 6. Capability Building & Body shop training is one of the KRA of this role
  5. 8. I have to manage ____ income of the company