CarMax Crossword (Lead POD Edition)

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Across
  1. 5. Name of the guide for contacting the stores
  2. 8. Status of title preventing vehicle from being saleable
  3. 9. CEC the POD reports to
  4. 10. First thing we write after a CXC asks a question / support
  5. 11. Name of the feed where important information is shared (Carmax _______________)
  6. 13. Type of timeframe used for transferring vehicles
  7. 14. How often you should check for overdue WDL Training
  8. 15. Part of compensation plan that are selected in Open Enrollment period
Down
  1. 1. Plan that helps cover major repairs
  2. 2. Automobile company that disrupted the industry
  3. 3. Abbreviation for a finance application
  4. 4. Channel that supports Engagement and real-time exchange of info
  5. 6. Experience we provide to our Customers (internal and external)
  6. 7. Type of questions we ask to find out additional information
  7. 9. Application we check for title status
  8. 12. Moving a vehicle from one store to another
  9. 16. Part of hand used to acknowledge a question in the channel