Across
- 2. Title-Holding state with its own musical
- 3. Information crosschecked with the title and TitleCheck to ensure we have the most recent title
- 7. We cannot accept a ________ document in lieu of a lien release letter
- 8. A lienholder that we can accept customer payoffs from for leases
- 9. Specific "flagged" cases that will be verified by a special team and you will not work
- 10. Another term for interest accrued per day
- 11. An AOI for a business must show that business is ________ and in good standing
- 16. The title section will always be typed in ________ letters.
- 18. All _______ must be present at the appointment for a Trust case.
- 19. Trade packet notes should contain who needs to be present and what needs to be _________
- 21. The only Power of Attorney Carvana accepts
- 23. Type of case where the customer owns the vehicle and holds the title
- 26. Section in CAM used to see customer uploads
- 28. A lienholder in Dealertrack that we always need to request the last 4 of the SSN in order to pull
- 30. You will never need this if the customer has an active lien
- 31. Title section should be filled out and match the title _________
- 35. A lienholder that will never have a per diem for loans
- 36. We must ______ leave TCR notes for EVERY case.
- 38. We must confirm the maturity date for leases is over _______ days
- 39. If a payoff is only 4 days old, we need to add ______ days of per diem to get a 10 Day Payoff
- 40. Date that is needed to be verified before purchasing a lease
- 42. When the actual odometer reading is LESS than what the title shows, there is an odometer ______
- 45. The system used to pull TitleCheck
- 46. Type of uploaded document we can not accept for titles
- 48. If there are two owners on the title, we should always put the Carvana _______ listed as the primary owner (if on the title)
- 49. Customer can schedule an appointment once the status shows this
- 54. If this section is filled in on the Title, we cannot accept the title.
- 55. While we cannot accept this document, it helps us determine whether or not the owner on the title is deceased.
- 56. Section in CAM for updating the odometer
- 57. Customer listed as this in title section if they are the Carvana account holder and on the title
- 58. When customers say they're "upside down" on their loan, they have ____.
- 59. Not a state, but still included in the OR=AND list
Down
- 1. If the customers last name on their driver's license does not match their title at all, we need to request a _______ document
- 4. Secondary system used to send more detailed emails
- 5. Document used to verify the ownership and financial responsibility of the vehicle
- 6. This must be submitted to get a Lienholder added in CAM
- 12. For no-lien cases, we should only use the title to fill in the _______
- 13. Number (or ID) assigned to every appraisal and used to search accounts
- 14. Document used when a member of the military wants to sell their vehicle to us but is out of the country (acronym only)
- 15. Document collected to verify a loan/lease has been satisfied
- 17. Theft status on TitleCheck must show this in order to move forward with Carvana
- 20. Document used to verify brands, salvage, and theft history
- 22. Carvana will buy these vehicles but at a very low price
- 24. System used to review and approve appraisals
- 25. Way to communicate to the customer what other documents are needed
- 27. Position advocates are hired to verify documents and help customer accounts
- 29. Status the case is set once the account has been reviewed and we are waiting on more documents to be uploaded
- 32. Most lease payoffs must be addressed to ______
- 33. An on-title lien release will have a date and a ________
- 34. We can request this on a separate document if it is not included on the payoff
- 37. If the TC or REG uploaded on CAM are older than ___ days, you need to pull a new one
- 41. Vehicles that require a build sheet and a center console photo
- 43. When uploading a document to CAM, we need to notate this document type as ________
- 44. The lienholder address can never be a _____
- 47. We must use this system to request VW/Audi payoffs
- 50. Type of registration a California resident can acquire if the vehicle is not being driven
- 51. Resource in Okta, allows Carvana to get payoff quotes for customers
- 52. For California cases we must always verify that the registration is ______ at the time of approval
- 53. Located in Salesforce, this is Carvana's encyclopedia