Case Management Best Practices

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Across
  1. 3. Showing Accountability
  2. 4. Legwork
  3. 7. Being Clear
  4. 12. Running Low
  5. 13. Short & Sweet
  6. 15. First Step
  7. 17. Accepting Ownership
Down
  1. 1. Series of steps
  2. 2. Knowledge Base
  3. 5. Supporting Customer
  4. 6. Accurately Understanding Case
  5. 8. Case Correspondence
  6. 9. Collecting Feedback
  7. 10. Two Step Process
  8. 11. Aligned with Interaction Category
  9. 14. One Call
  10. 16. Reduce Case Reopens
  11. 18. Anticipating Customer Needs