Case Management Crossword

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Across
  1. 3. How often I check My Open Cases
  2. 9. This is the only specialty team in the CSCs NOT in Case Management
  3. 10. Use this to load contact and account details in Case Management
  4. 11. The level 2 category used when the customer needs to get to a Specialty team
  5. 12. I have to do this BEFORE I dial out in my Salesforce phone if I want my Case to share
  6. 13. Click this button when someone shares a Case that you're going to take ownership of
  7. 14. The max number of tabs in Salesforce
  8. 15. If Salesforce doesn't recognize a phone number the account and contact fields will be ___
Down
  1. 1. Surveyed customers share THIS is critical to a good customer experience
  2. 2. My case won't share if I use ___
  3. 4. Always use Pre Order/Product Selection category when creating cases for this team
  4. 5. Enter a name in Contacting Team Member when you get a call from a ___
  5. 6. These are created when follow up or hand off is required
  6. 7. The system automatically creates an ___ on every phone call and chat
  7. 8. The name of the tab in Contact Details that displays accounts the customer is associated with
  8. 10. This is entered every time I follow up on a Case