Across
- 3. Tools and approaches to make practice effective
- 7. Best known for cause and effect diagram
- 8. Scheduling is commonly used in job shops where customers place orders on "needed as soon as possible."
- 10. Japanese word meaning signal or visible record.
- 15. Activities by which principles are implemented
- 17. Quality is a notion that we all strive for and achieve in all our endeavors.
- 18. Planning is done with the assumption that all process steps will be completed on time and with no change.
- 19. Useful life of the product/service
- 20. Any primary or complementary activity that does not directly produce a physical product
Down
- 1. Inspiring, encouraging, and recognizing people’s contributions.
- 2. Level of quality concerns center on meeting external customer requirements
- 4. Quality that customers does not notice
- 5. Quality Trilogy
- 6. is used in both pull and push production systems
- 9. Planning is done with assumption that process steps will change.
- 11. Scheduling is often used in assembly type industries and commit in advance to specific delivery dates.
- 12. Consistency of performance
- 13. Main characteristics of the product/service
- 14. Do ti right the first time.
- 16. Workflow methodology aimed at reducing flow times within production system, as well as response time from supplier & to customers.