Across
- 2. Type of order where the order is placed with us but fulfilled by the manufacturer. We are not able to see inventory numbers (two words).
- 3. A word that we use to describe whether or not a customer is able to access a product
- 6. Process that is initialized to begin the account setup process to establish an account for ordering
- 8. Type of order where there may be limited quantities due to manufacturer or supply limitations.
- 10. Case Subtype that is created when a customer would like a product on their account that they should be able to access but is not visible (three words)
- 11. Prescribing Information required by manufacturer when purchasing certain medications (two words).
- 13. Type of order that occurs when an item is out of stock but will be shipped as soon as it becomes available (two words).
- 14. Quicklink in ABC Force that should be checked whenever first accessing an account (two words).
Down
- 1. Type of account that is initialized because the customer does not have an account with us
- 4. Command Center status for when an order has been held due to engine rules, including credit holds for drop ship orders
- 5. Command Center status for when an item or order is at the DC or with the manufacturer and being fulfilled (two words).
- 7. Command Center status for when an item or order is cancelled
- 9. Command Center status for when an order has been submitted but has not been sent for processing.
- 10. Name of the document that provides the price the customer needs to pay due to ordering with us.
- 12. Name for flu orders. These are placed because customers are preordering for the upcoming season, shipment timeframes are not guaranteed.
- 14. Emergency order where the customer needs the product immediately and will typically pay an expedited fee of $400 or $600 depending on when the order is placed (two words).
