Across
- 2. Information resulting from the systematic analysis of data or statistics(9).
- 5. Being a good ______ is an important aspect of communicating with customers(8).
- 7. A service metric that measures how much effort customers put in to interact with your business(3).
- 8. When customers return again and again, you’ve earned their________(7).
- 10. Help me do things as easily as possible no matter what device or channel I’m using(11).
- 11. This is a problem your customer experiences during the journey(9).
- 12. A personalized representation of a specific customer(8).
Down
- 1. Remember: _________ are always right(9).
- 2. Creating web content, design, and tools that can be used by everyone regardless of ability.(13).
- 3. Having _______ for customers shows you care(7).
- 4. A visual representation of the customer experience(10).
- 6. It serves as an alternative to traditional customer satisfaction research(3).
- 7. An AI-driven program of self-service(7).
- 9. A point of contact or interaction, especially between a business and its customers or consumers(10).