Across
- 3. The first step in understanding a customer's needs
- 6. Essential skill when supporting frustrated customers
- 9. CEE has earned 37 ___ awards over the past 3 years
- 10. What agents do to fix customer concerns
Down
- 1. What does the 2nd "E" in CEE stand for?
- 2. What does the "A" in SAM stand for?
- 4. The backbone of customer success
- 5. The ability to understand a customer's feelings
- 7. What does "O" stand for in OS?
- 8. At TELUS, we put customers ___