Across
- 4. To comply with this we ask the customer security questions
- 7. Is the code for an automatic delivery
- 9. What can we offer a customer who wants to be more environmentally friendly?
- 10. is one way of searching for a customer
- 14. Where do the tankers leave from to deliver fuel?
- 15. This is where we would leave notes
- 17. ' data' is the name of the tab where we would put a code
- 18. What can an account holder set up if they want their carer to be able to order oil?
- 19. In which tab can we see a time line of all transactions for an account?
- 20. Is the name of one type of planned delivery
- 21. Which tab do we use to see details of a DD?
Down
- 1. FFDD is one type of payment method, name another
- 2. Is the code for this fuel management package
- 3. Who are we being compliant with by asking what the fuel is used for?
- 5. Nearly half of our customers are this
- 6. What is our premium kerosene called?
- 8. Which department do we email if a customer decides they don't want their order?
- 11. For our elderly or vulnerable customers
- 12. What are we following when we speak to a customer about pricing?
- 13. What is the system we use for all the customer accounts?
- 16. Which is the department that deal with boiler services?