Across
- 1. ____ conflict managers are skilled at both competitive and mutual gains conflict.
- 3. a theory proposed by Lewin that suggests that within any system there are forces that drive conflicts and forces that restrain conflicts.
- 5. Communication ____ are associated with cooperative and competitive tactics and can be determined by the extent individuals feel valued by others.
- 6. approach that seeks creative and innovative solutions that maximally meet the needs of all parties.
- 7. goals are related to one’s sense of self-worth, pride, self-respect, or power.
- 10. communication is a complex _______ process that occurs continuously and simultaneously.
- 13. a type of language usage that is less likely to cause defensiveness then evaluative language.
- 14. a type of interaction theory that states that people create meaning through a series of personal constructs.
- 17. how we weave together knowledge, feelings, intuitions, and backgrounds to make sense of the world.
- 18. is the most under-recognized kind of workplace conflict and stress
- 20. a theory that suggests a mathematical way to calculate projected gains and losses while playing games to simulate hum choice making
- 22. _______ violations theory states that we anticipate how people will act by looking at the relationship we share, our views of that person, and the situation.
- 26. assumptions that behaviors are caused by a situation outside the individuals control.
- 29. effective communication managers need to be ____ focused.
- 30. key difference between competitive and cooperative approaches is how conflict is _______.
- 31. this describes those who approach a conversation as if they know all the answers, are dogmatic about their rightness, and downgrade ideas that are contrary to their own.
- 32. an overarching set of beliefs about how the world works
- 33. goals are related to how things should be done.
- 35. statements that try to _____ someone’s behavior prompt more defensiveness then those engaging in other problem solving.
- 37. a theory that explains how people attempt to make sense of the world around them.
- 38. of how to manage conflict and the ability to solve problems is a source of power.
Down
- 2. a theory proposed by Freud that suggests that psychologically, socially, or genetically people are driven by aggression
- 4. Cooperative conflict managers use techniques to look below the positions for the underlying ________.
- 6. Point a moment when how one responds can change the entire direction of a relationship.
- 8. Attribution ______ occurs when assigning internal or external causation without a factual base.
- 9. conflict is hallmarked by a feeling of struggle, meaning participants in an interpersonal conflict are invested in the outcome.
- 11. conflict, when two people have different goals and are, in fact, interfering with each other’s goal achievement— but the participants don’t yet perceive it.
- 12. communicating about communication.
- 15. conflicts that pivot around deep seated beliefs about right and wrong.
- 16. can be understood as the level to which people need each other to attain their goals.
- 19. a type of management that includes any communication intended to move two people’s views of a situation closer together.
- 20. a desired condition related to a need
- 21. a type of interdependence in which each person’s goals are moving in the same direction.
- 23. demands proposed solutions or other fixed outcome statements.
- 24. conflicts that relate to the external framework that surrounds a conflict including things like resources and time.
- 25. goals are ________, they change and overlap.
- 27. _____ goal this is what someone says the goal was during the conflict.
- 28. is a rational weighing of facts and evidence using the rules of logic
- 31. is an inevitable and integral part of life.
- 34. the amount of resistance strategies that can be used by those who see a compliance demand as unjust.
- 36. ____ must be interpreted by those who perceive them.