Across
- 3. Includes seven steps to make a successful sale.
- 5. Function, benefit or feature of a product that offers the most to a customer.
- 7. what you are trying to identify in a customer by observing, listening and questioning.
- 9. Giving someone eye contact or leaning would be an example of this kind of communication
- 10. Feature of a product that is intangible, like a 1 year warranty for a new car.
Down
- 1. A basic attribute about a product or purchase.
- 2. Saying a phrase like, "welcome to Skyline!" is an example of this kind of selling approach.
- 4. The satisfaction that someone gets from using a product or service.
- 6. An acronym that is an organized method of initiating and presenting a sale with a customer.
- 8. Type of question that requires more than a straightforward yes or no answer.