Across
- 5. Objection returned to its selling point.
- 7. A neutral person or previous customer
- 9. Words that an average customers can understand
- 10. Not wanting to buy or see a salesperson
Down
- 1. Recommending a different product
- 2. Concerns, hesitations, doubts
- 3. To restate the meaning of a statement
- 4. A list of reasons for not purchasing a product and possible responses
- 6. Vocabulary used within an industry
- 8. Objection based on misinformation