Across
- 2. what should you choose in the order source box when enrolling a customer?
- 6. 9 out of 10 water line repairs occur in homes more than this many years of age.
- 7. If a customer has two HVAC units in their home, how many programs should you write?
- 8. the terms and conditions must be read after you have taken a payment and completed the enrollment.
- 10. como se dice "agua" in ingles?
- 12. full name, phone number, full address and email address are all examples of required_______
- 14. A difference between IHPP and IHPPLus is IHPPlus covers certain_______
- 16. Pats middle name
- 18. we must never cancel an enrollment that shows an____payment authorization
- 19. when updating a credit card for a customer whois enrolled in WLP, SLP, and IHP which enrollment must you update?
Down
- 1. IHPP covers all the pipes in the walls to the ______
- 3. what is Pats classroom called?
- 4. there is a ____ day waiting period
- 5. this is the button you must push to renew a customers program
- 9. this should be given to every customer on every call
- 11. When changing a payment frequency, you must cancel and re-enroll
- 13. when updating a credit card on an existing enrollment be sure to update this to the next months billing date.
- 15. this payment method is for an annual payment only
- 17. who makes amazing cookies?