Channel Excellence

4. A fixed channel of connection & production
7. The Play Caller checks in by reviewing the DCR and Plays to understand which positions and routines should be assigned
12. Baristas work together to combine items for customers to make it easy to handoff completed orders
14. Engage with fellow baristas in a way that builds trust & facilitates team work
15. Illustrates assigned positions and routines
16. Allow partners to work together effectively and build rapport with one another

1. Reduce motion & balance the work across the team
2. Preparing for your shift & knowing the plan
3. Prior to leaving, the Play Caller communicates key information about the play to the next play caller coming on
5. Helps partners view, track, & consolidate items within each customer's order
6. A way to keep machines busy & work on 2 products at a time
8. Play Callers deploy the team according to plan and plays ensuring that baristas understand the day's goals and expectations
9. Adjusting barista positions and responsibilities, including task work, in response to a temporary change in business to minimize disruption
10. Consistent work method that can be taught & observed
11. 15 minutes prior to peak ensure the store is stocked & ready
13. A consistent approach and match of leadership to support each partner's growth and development