Chapter 1 & 2 Crossword Puzzle

Edit Answers
123456789101112131415161718
Across
  1. 2. Questions that can NOT be answered with a yes or no
  2. 6. Also known as a company's personality
  3. 8. Which process helps you as a customer make a decision when purchasing a product or service?
  4. 9. To provide customers with the merchandise and services they want - when, where, and how they want to purchase them.
  5. 11. people believe that they can develop
  6. 12. These shoppers buy only inexpensive items
  7. 17. Services are ______________
  8. 18. Buys large quantities of these products directly from the manufacturer and then sells smaller amounts to retailers.
Down
  1. 1. Views shopping as a fun occasion
  2. 3. question that can only be answered with a yes or no
  3. 4. These are determined only by the customer
  4. 5. Merchandise
  5. 6. Often greeting a customer with a smile is an example of good ___________________
  6. 7. Most retailers have this type of ownership
  7. 10. People believe that they stay at the level that they were gifted with.
  8. 13. Produces finished products, like toys, and frozen hamburger patties.
  9. 14. The process of selling products and/or services to earn a profit.
  10. 15. People who pay for a product or service from a retailer
  11. 16. These shoppers only buy something once a trend is identified