Chapter 1: Human Relations

3. The school of management that focused on the technical efficiency of work as a way to maximize production.
7. The idea that the human element is more important to productivity than the technical or physical aspects of the job; identified through experiments conducted by Mayo.
8. Mathematical models that assist managers with planning and controlling factors such as inventory, product mixes, and sales forecasts.
9. The school of management that focused on techniques to motivate workers.
10. Sharing an office space in your company’s building through reservations.

1. A set of interrelated elements or parts that function as a whole. All parts are connected to all other parts and are affected by at least one other part, and each part affects the whole.
2. The Branch of management school that began after World War II and was used to solve complex management problems; the computer has played an important role in this school.
4. Study of relationships among people.
5. Computer and information networks that link people in different (remote) locations so they can interact and share work as if they were located in one office building.
6. People, frequently based at home, who use technology networks to send and receive work and information to and from different locations (such as offices) to which they would once have needed to commute.