Chapter 1 - Phlebotomy

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Across
  1. 3. processes that are done to perform the test(s) on the sample to achieve a result.
  2. 5. chemical analysis designed to identify the components of a substance; results are released as a positive (present) or negative (not present).
  3. 7. in which the results of the testing are communicated to the health care provider.
  4. 10. Phlebotomy,Sample collection where the phlebotomist is part of the laboratory team and is dispatched to hospital units to collect blood samples.
  5. 13. processes that it takes to collect the sample and get to the point in which the testing of the sample can occur.
  6. 16. case when the system does not meet user or customer expectations.
  7. 17. level of performance.
  8. 19. of laboratory tests that are not routinely done; often sent to another laboratory that specializes in a specific test.
  9. 20. Control,Methods to monitor processes and confirm that processes are within the preestablished limits.
  10. 21. Phlebotomy,Sample collection where all members of the health care team share responsibility to collect blood samples.
Down
  1. 1. chemical analysis designed to identify how much of a component is present in the sample (amount or concentration).
  2. 2. Assurance,Program that strives to have the health care facility guarantee that all areas are providing the highest quality and most appropriate level of care.
  3. 4. code of conduct in the treatment of patients; includes the moral philosophy guiding how the phlebotomist treats the patient.
  4. 6. outward behavior of an individual.
  5. 8. Event,An unexpected occurrence involving death or serious physical or psychological injury.
  6. 9. of blood from a vein by penetrating a vein with a needle.
  7. 11. Improvement,Review and monitoring of outcomes to strive toward continuous improvement in performance.
  8. 12. that can be mixed without reacting with one another.
  9. 13. of the nature and cause of disease.
  10. 14. Directives,Document stipulating the kind of life-prolonging medical care permitted for a patient.
  11. 15. or practice of bloodletting as a therapeutic or diagnostic measure.
  12. 18. Cause,Analysis of an event to determine the actual reason for the incident and corrective action needed to prevent a recurrence.