CHAPTER 1: RETAIL INDUSTRY OVERVIEW

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Across
  1. 4. customer service The delivery of a positive, memorable experience that is more than what the customer expected.
  2. 5. buys large quantities of products directly from the manufacturer, breaks them into small units, and sells the smaller units to retailers
  3. 6. company ownership limited to a single or small number of owner investors in which businesses can be large companies with many retail locations and centralized business operations:
  4. 8. channel the means by which you deliver the product or service to the customer
  5. 10. competitors is when two or more businesses offer the same product or service and compete for the same market.
  6. 11. receives, stores, displays and presents the products to customers
  7. 12. an organization or country engaged in commercial or economic competition with others.
  8. 16. service the assistance and advice provided by a company to those people who buy or use its products or services.
  9. 18. establishment typically single store or a small, regional chain
  10. 20. a company that operates multiple stores under common ownership, and usually has centralized decision-making
  11. 21. ecosystem an interconnected system of approaches for meeting the goal of retailing, which is to provide customers with the merchandise and services they want - when, where, and how they want to experience and purchase them:
  12. 22. the quantity of a good that consumers are willing and able to purchase at various prices during a given time
Down
  1. 1. retailing offering customers the opportunity to interact with the multiple options in their ecosystem:
  2. 2. questions are questions that allow someone to give a free-form answer
  3. 3. produces the products
  4. 7. competitors is when two or more businesses offer different products or services and compete for the same market to satisfy the same customer need
  5. 9. the license granted to another party to market a company's goods or services in a particular territory
  6. 13. intangible activities that can be bought and sold
  7. 14. retailing similar to multichannel retailing, with the focus on creating a seamless consumer experience through any and all shopping channels
  8. 15. competitors Competitor offers an alternative to the product or service that you offer
  9. 17. The total merchandise that retailers order and have in their possession
  10. 19. inventory A complete listing of all of the merchandise a retailer owns.