Chapter 1 Welcome to Retail

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Across
  1. 2. It's the personality of the business
  2. 3. This store has a variety of products from apparel to groceries to automotive supplies, all under one roof.
  3. 4. This shopper does his/her research before making a purchase
  4. 6. This store buys merchandise from manufacturers and retailers at roughly one-fourth the original price.
  5. 9. Provides a benefit of doing business with a company
  6. 11. This store only makes sales via their online storefronts.
  7. 14. The type of customer that all stores want to create by delivering great customer service.
  8. 18. Examples of this store are Walgreens and Home Furniture.
  9. 19. This store is small in size and has easy checkout but has a limited selection and products are more expensive
  10. 20. This shopper makes quick purchase decisions
  11. 21. Describes how people feel about the company and how they do business
  12. 23. Produces finished products
  13. 25. This store offers broad variety of merchandise but has limited services and low prices
  14. 26. Examples are Mary Kay, Avon, or Pampered Chef
  15. 27. The process of selling products and/or services to customers to earn a profit
  16. 28. A company who has a small number of investors and is not traded on the Stock Exchange.
  17. 29. This retail ecosystem gives customers the opportunity to interact will all the available channels at once to create a seamless customer experienc.
Down
  1. 1. This shopper shops for fun.
  2. 5. Examples are Sam's and Costco
  3. 7. Examples are Market Basket and Kroger.
  4. 8. The retailer is the largest employer of this demographic group, hiring over half of them.
  5. 10. This store offers brand name merchandise that consists of excess inventory, closeouts, and irregulars.
  6. 12. This shopper has to be the first to purchase new items.
  7. 13. Buys large quantities of these products directly from the manufacturer and then sells smaller amounts to retailers
  8. 15. This store offers goods and services and a broad variety and assortment of products of mid- to high quality
  9. 16. This shopper waits for others to try the product first.
  10. 17. This retail ecosystem offers customer the opportunity to interact with multiple options. However, they operate separate from each other.
  11. 22. This store sells goods to raise funds for a charitable organization.
  12. 24. A company who has shareholders and is traded on the Stock Exchange.
  13. 26. This channel gets the products from the manufacturer to the customer.