Chapter 1 Welcome to Retail

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Across
  1. 3. This store buys merchandise from manufacturers and retailers at roughly one-fourth the original price.
  2. 5. This shopper does his/her research before making a purchase
  3. 8. This store offers brand name merchandise that consists of excess inventory, closeouts, and irregulars.
  4. 10. A company who has a small number of investors and is not traded on the Stock Exchange.
  5. 13. It's the personality of the business.
  6. 14. The type of customer that all stores want to create by delivering great customer service.
  7. 15. These stores only make sales via their online storefronts.
  8. 16. This shopper has to be the first to purchase new items.
  9. 17. Examples are Market Basket and Kroger.
  10. 18. Buys large quantities of these products directly from the manufacturer and then sells smaller amounts to retailers.
  11. 19. Produces finished products.
  12. 20. This shopper makes quick purchase decisions.
  13. 21. This retail ecosystem gives customers the opportunity to interact with all the available channels at once to create a seamless customer experience.
  14. 25. Examples of this store are Walgreens and Home Furniture.
  15. 26. This channel gets the products from the manufacturer to the customer.
  16. 27. This store sells goods to raise funds for a charitable organization.
  17. 28. Examples are Mary Kay, Avon, or Pampered Chef
Down
  1. 1. This store offers goods and services and a broad variety of products of mid- to high quality.
  2. 2. Describes how people feel about the company and how they do business
  3. 4. Provides a benefit of doing business with a customer. For example, providing quality customer service.
  4. 6. This shopper shops for fun.
  5. 7. This retail ecosystem offers customer the opportunity to interact with multiple options. However, they operate separate from each other.
  6. 9. The retailing industry is the largest employer of this demographic group, hiring over half of them.
  7. 11. A company who has shareholders and is traded on the Stock Exchange.
  8. 12. This store has a variety of products from apparel to groceries to automotive supplies, all under one roof.
  9. 13. This store is small in size and has easy checkout but has limited selection and products are more expensive.
  10. 18. Examples are Sam's and Costco.
  11. 22. This shopper waits for others to try the product first.
  12. 23. This store offers a broad variety of merchandise but has limited services and low prices.
  13. 24. The process of selling products and/or services to customers to earn a profit.