Across
- 1. prevents clear communication
- 9. space between two people
- 10. purpose of a newsletter
- 14. purpose of a training class
- 15. communication that conforms to a protocol
- 16. when the sender turns an idea into symbols or sounds to be communicated
- 18. communication from employee to supervisor
- 19. written or spoken words, pictures or actions from a sender
- 23. person who reads or hears a message
- 26. sender causes the receiver to stop receiving the message
- 28. look but don't stare
- 29. communication of workplace facts
- 34. receiver causes the sender's message to fail
- 36. the act of sending a message
- 37. act of using good manners
- 39. decoding happens during this phase of the communication process
- 40. attitude through tone of voice
Down
- 2. purpose of a reply email with a document attached
- 3. communication from supervisor to employee
- 4. communication with 3 to 20 people
- 5. gestures and facial expressions
- 6. communication using spoken words
- 7. communication using actions or behavior to send a message
- 8. purpose of a sales call
- 11. communication where casual information is shared
- 12. accepted rules of spelling, grammar and punctuation
- 13. communication that occurs in the senders head
- 17. communication in which graphics help comprehension
- 20. receiver's response
- 21. setting in which communication occurs
- 22. using words, sounds, signal or actions to express thoughts
- 24. begins the communication process with an idea
- 25. communication between employees of the same rank or authority
- 27. communication between 2 people
- 30. the study of reading or speaking
- 31. purpose of an email asking for a document to be shared
- 32. advantage of a positive reputation
- 33. the way in which a message is transmitted
- 35. communication done with a pen or pencil
- 38. communication with more than 20 people