Chapter 1 Word Fun

Edit Answers
123456789101112131415
Across
  1. 2. Successful call outcome depends on timely, thorough, and ________ information gathering
  2. 8. Impacting Lives Via _________
  3. 9. Helpful Customer _______ Attitude
  4. 13. Agency ________, Policy, & Procedures (the 3 P's)
  5. 14. A _______ sets the parameters to which the organization can aspire
  6. 15. An ETC should know their __________ Area
Down
  1. 1. A _________ describes/lists the specific steps or actions that need to be completed in specific situations
  2. 3. Gathers ________ Information
  3. 4. ETC's should regularly Monitor the Safety of __________
  4. 5. Public __________ Officer
  5. 6. Public ______ Answering Point
  6. 7. Personal judgements of what is worthwhile and important
  7. 10. A system of Principles and personal conduct
  8. 11. Having an ETC in __________ with protocol, policy, & procedures is vital in a professional organization
  9. 12. An _______ dilemma is a situation often involving a conflict between moral imperatives, in which to obey one would result in transgressing another