Chapter 10 & 11

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Across
  1. 3. people work with you
  2. 5. people who help others project a desired image
  3. 7. organizations that represent workers in negotiations regarding employee rights
  4. 8. happy
  5. 9. temporary stoppage of work by a group
  6. 11. being capable
  7. 13. employee must miss work for a reason that is acceptable
  8. 15. favorable result or hoped for ending
  9. 16. depend on a group
  10. 17. strengthen or make better
  11. 18. level of enthusiasm
Down
  1. 1. ranks 8 out of 11 success factors
  2. 2. most Americans believe in
  3. 4. length of time spent with a company
  4. 6. person who gives the orders
  5. 9. employee who follows someone else's orders
  6. 10. sad
  7. 12. a trusted adviser
  8. 14. moving up in an orginazation
  9. 15. a group of employees who work for and with so one in charge