Across
- 6. both formal and informal learning opportunities
- 8. maintain professional credentials such as academic degrees to formal coursework , conferences , and informal learning .
- 10. communication contradictory, inconsistent in it's motive
- 11. the process of bringing about agreement or reconciliation between opposites in a dispute
- 12. system of shared assumptions ,values, and beliefs
- 14. one who expresses thoughts , ideas, and feelings in a respectful way
- 15. one who is willing to say what he or she feels , thinks or desires
Down
- 1. official hierarchy of authority that detects who is in charge of whom
- 2. a person responsible for leading the work of a group
- 3. a person who has less education or experience but work under the supervision of a more highly professional
- 4. communication technique that is used in counseling , training , and conflict resolution
- 5. one who is verbal or nonverbal communicator aims to hurt or put down others in a disrespectful way
- 7. estimation of the nature , quality , or ability of someone or something
- 9. a neutral person who oversees conflict resolution in order to help reach a peaceful settlement
- 13. person's behavior